In the event of hot tub misuse and where professional cleaning is required, a £50 cleaning charge will be invoiced to the customer. The customer is liable for breakages to any items hired (please note charges vary dependant upon the item which has been damaged).
We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation. In this document, ‘we’ refers to Luxury VIP t/a CreateTVT Ltd and its representatives. ‘You’ refers to visitors to our website and our customers.
Who is responsible for your data?
The company director, Lisa Warrener. Lisa Warrener is responsible for making sure that your data is stored and processed safely. You can contact them on 01405 497159.
Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services. This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons. We only store or process data which you have given directly to us and which we need to run our business.
How long will we keep your data?
We may keep your personal details for 6 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.
Who has access to your data?
Authorised members of staff will access your data.
Some of the services we use will also store a copy of your data. For example, our website provider xxxx, our email provider xxxx, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages. We do not sell or give your data to any third parties for their marketing purposes.
Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.
How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.
Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.
Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.
How do you make a complaint about our use of your data?
The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.